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FAQs

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Common Questions

1. How can I create a Kindness Parcel?

Register on the site. Then login to the system and create your Kindness Parcel. Enter all the mandatory fields such as the event title, date, location, time. Select the charity that you support from the drop-down box and the % of split between the host gift and Charity. You may choose to enter all the participant/guest information along with their email addresses. Publish the Kindness Parcel event. Guests who you have included in your list will receive emails and they can RSVP their participation and may contribute money towards joint gift (host and charity). Alternatively can also share a URL for the event with your friends directly.

Guests with whom you share the event link shall also RSVP via the link, may contribute and update their contact details.

Event reminders will be sent to all the participants who have confirmed their participation.

Once the party has ended, Kindness Parcel shall transfer the charity portion of the gift as donation to the charity without any deductions within 20 working days. The processing fee will be deducted from the host and the host should receive their gift within 20 working days.

2. Can I input Charity Partner from outside Singapore?

No, you will only be able to choose the registered Charity Partners in Singapore from the drop-down list.

3. Can I input 100% to charity partner?

The maximum you may share with the charity partner is 90%, everyone deserves a Kindness Parcel!

4. How long does it take to process the funds?

Once the event has been closed, all paymenets shall be processed within 20 working days.

5. What is the minimum amount that I can contribute?

Minimum amount of 20 SGD

6. Can I select more than one charity partner while creating a kindness Parcel event?

You can only choose one Charity Partner per event

7. How do I postpone my Kindness Parcel event?

As an event host, you may login to the dashboard and edit your party details. You may save and submit to inform all the participants about the changes to the event.

A published event may be edited only once.  Please contact us directly for additional changes.

8. How can I cancel my party?

As a host, log into your 'Dashboard’. On the 'Event Summary' page, please click ‘Cancel Event’. Our system automatically sends a message to all guests to tell them that the event has been cancelled.

This stops all further contributions from being made. If contributions have already been made, Kindness Parcel will distribute the funds in the proportion that it was set up. However, under no circumstances will Kindness Parcel refund to guests’ contributions that have already been distributed to a selected charity partner.

9. My guests are unable to find their invitation, what could the issue be?

Guests may need to check their spam folder. They will need to mark their invitation ‘not spam’ or not junk’ so that future Kindness parcel emails are sent to their inbox directly.

In the meantime, you may send the invite URL through WhatsApp, email

10. As an event host, can I request for cash or cheque instead of bank transfer?

No, this shall not be entertained. We can only do a bank transfer.

11. When will the host receive their portion of the joint gift?

Once the host closes the party, the processing of the funds will be kick started. Kindness Parcel will bank transfer your portion of the funds to the account you registered in the ‘Profile’ page at the time of account creation and verified at the time of closing the event. All payments shall be made within 20 working days of closing the event.

12. What happens if we are not able to transfer to the host due to incorrect details?

We shall send a couple of reminder emails to the host, in case we receive no response for 3 weeks, then we shall transfer the host portion of the gift to the charity partner.