FAQs

Home – FAQs

Common Questions

1. How can I create a Kindness Parcel?

Login to the system and create a Kindness Parcel. Enter all the mandatory fields such as the event title, date, location, time. Select the charity that you support from the drop-down box and the % of split between the host gift and Charity. Enter all the participant information along with their email addresses. Save the Kindness Parcel event. A URL is generated and you can share this with friends and family.

Guests will receive emails and they can RSVP their participation and contribute money towards joint gift (host and charity). Event reminders will be sent to all the participants.

Once the party has ended, Kindness Parcel shall transfer the charity portion of the gift as donation to the charity without any deductions after 8 working days. The processing fee will be deducted from the host and the host should receive their gift after 8 working days.

2. Can I input Charity from outside Singapore?

No, you will only be able to choose the registered Charities in Singapore from the drop-down gift.

3. Can I input 100% to charity?

Yes, you may but everyone deserves a Kindness Parcel.

4. How long does it take to process the funds?

Once the event has been closed, it will take 8 working days.

5. What is the minimum amount that I can contribute?

Minimum amount of 20 SGD

6. Can I select more than one charity while creating a kindness Parcel event?

You can only choose one Charity per event

7. How do I postpone my Kindness Parcel event?

As an event host, you may login to the dashboard and edit your party details. You may save and submit to inform all the participants about the changes to the event.

8. How can I cancel my party?

As a host, log into your 'Dashboard’. On the 'Event Summary' page, please click ‘Cancel Event’. Our system automatically sends a message to all guests to tell them that the event has been cancelled.

This stops all contributions from being made. If contributions have already been made, Kindness Parcel will distribute the funds in the proportion that it was set up. However, under no circumstances will Kindness Parcel refund to guests’ contributions that have already been distributed to a selected charity.

9. My guests are unable to find their invitation, what could the issue be?

Guests may need to check their spam folder. They will need to mark their invitation ‘not spam’ or not junk’ so that future Kindness parcel emails are sent to their inbox directly.

In the meantime, you may send the invite URL through WhatsApp, email

10. As an event host, can I request for cash or cheque instead of bank transfer?

No, this shall not be entertained. We can only do a bank transfer.

11. When will the host receive their portion of the joint gift?

Once the host closes the party, the processing of the funds will be kick started. Kindness Parcel will bank transfer your portion of the funds to the account you registered in the ‘Profile’ page at the time of account creation and verified at the time of closing the event.

12. What happens if we are not able to transfer to the host due to incorrect details?

We shall send a couple of reminder emails to the host, in case we receive no response for 3 weeks, then we shall transfer the host portion of the gift to the charity.